DELIVERY & SHIPPING POLICIES

DELIVERY & SHIPPING POLICY

PLEASE EXPECT HIGHER DELAYS DUE TO THE COVID 19 GLOBAL PANDEMIC-ALL INTERNATIONAL PARCELS ARE TRACKED & INSURED

DELIVERY LOCATIONS

Cavallo Equestrian Wa make deliveries in both Australia & World wide.

If your delivery method is made by Australia Post your order can be delivered to PO Boxes.  

PROCESSING YOUR ORDER

An E-mail confirmation is sent to your E-mail address after placing your order. Please keep this E-mail as proof of your purchase.

We are more than happy to write instructions as instructed.  If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss.

Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend..

TRACKING ORDERS

All orders delivered within Australia automatically have tracking.  If your order has not arrived please contact our customer service department for assistance of tracking at info@cavalloequestrian.shop

International orders are sent with Standard Australian Post International service or International Shipping Courier. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally

DELIVERY TIMES

Orders are usually dispatched in 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 0-18 days.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 48 hours of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

PRICES AND PAYMENT

All prices on the website are in Australian dollars or you have the option to select your country's currency,by using our currency selector on the website, and are inclusive of GST where applicable. Prices are subject to change without notice.

ORDERS SENT TO AN AUSTRALIAN ADDRESS

  • Standard Australia Postage 0-14 Business Days
  • Express Australia Postage 0- 7 Business Days
  • Options are at check out

ORDERS SENT OUTSIDE AUSTRALIA

  • Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Cavallo Equestrian Wa uses Standard  Australian International Air Postage which includes tracking.  If an alternative form of postage is required contact customer service to discuss options.                   
  • Australia Standard International Postage 0-90 Business Days
  • Your International parcel will usually arrive in 2 to 3 weeks,depending on flight congestion and delays.
  • 90 days is the time for which Cavallo Equestrian Wa allow for each parcel to arrive,before we deem the parcel lost.
  • You must pay the Order Amount at the checkout, Cavallo Equestrian® Wa accepts Visa MasterCard,After Pay,PayPal,
  • Lay buy it,Klarna,Zip-pay and all other credit cards.

Some parcels sent overseas may be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Cavallo Equestrian  Wa is not liable to pay such fees and is not responsible for the rejection of your parcel.

IMPORT TAXES AND CHARGES

All import taxes and charges are the Sole responsibility of the customer with in your country's specifications,unless organised prior with Cavallo Equestrian  Wa - before shipment of the products. 

UPDATE: CUSTOMS PAYMENTS & BREXIT

Cavallo Equestrian Wa operates on a Delivery Duty Unpaid  (DDU) basis which means that the buyer is responsible for any import duties, taxes and customs which may be necessary to release an order from international customs.

Following the UK leaving the EU on 1st January 2021 (BREXIT), there have been some changes to customs and duty charges for EU customers. Tax and import duty varies from country to country so we recommend you check first with your local tax office to see if any fees will be payable.  

If the customer refuses to pay any duty and customs charges and the parcel is returned to sender all shipping charges will deducted from any refund. No refund will be made until the returned parcel has been received by ourselves.  Please note that parcels that have been 'returned to sender' can take up to 3 months to arrive.