UPDATE: CUSTOMS PAYMENTS & BREXIT
Cavallo Equestrian Wa operates on a Delivery Duty Unpaid (DDU) basis which means that the buyer is responsible for any import duties, taxes and customs which may be necessary to release an order from international customs.
Following the UK leaving the EU on 1st January 2021 (BREXIT), there have been some changes to customs and duty charges for EU customers. Tax and import duty varies from country to country so we recommend you check first with your local tax office to see if any fees will be payable.
If the customer refuses to pay any duty and customs charges and the parcel is returned to sender all shipping charges will deducted from any refund. No refund will be made until the returned parcel has been received by ourselves. Please note that parcels that have been 'returned to sender' can take up to 3 months to arrive.
Contact firstname.lastname@example.org for more information or to arrange, Import Duty charges on large orders,if over your countries import thresh hold.