REFUNDS AND RETURNS
Only items purchased on the Cavallo Equestrian Wa website can be returned to Cavalloequestrian.shop for refund or exchange. Refunds will be processed if a parcel is deemed lost or sent back to the company due to customer not receiving the parcel. Allow 14 days for refund to be processed.Items purchased in a department store, specially retailer or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Cavallo Equestrian® Wa will gladly exchange your item for the item you intended to purchase,within 14 Business working days. The returned item must be unopened and in its original salable condition. You are responsible for the shipping and additional postage charges,for returned item.
We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line contact Cavallo Equestrian® Wa will immediately to discuss replacement of goods.
Items purchased on Sale or a Discount Code are non refundable.