LODGE YOUR REFUNDS,RETRUNS AND EXCHANGES BELOW!
REFUNDS AND RETURNS
Only items purchased on the Cavallo Equestrian® Wa website can be returned to Cavalloequestrian.shop for refund or exchange. Refunds will be processed if a parcel is deemed lost or sent back to the company due to customer not receiving the parcel. A immediate refund will be processed.Items purchased in a department store, specially retailer or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Cavallo Equestrian® Wa will gladly exchange your item for the item you intended to purchase immediately. The returned item must be unopened and in its original salable condition. We will pay shipping cost for the product-parcel to be returned to our business. We ensure 100% customer satisfaction,because we care about you and we strive for the highest customer service.
We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line lodge a return,refund or replacement of goods,via our Refundid Portal.
LODGE A RETURN
To start a return, please contact us via E-mail at info@cavalloequestrian.shop
https://cavalloequestrian.shop/pages/returns-exchanges
Faulty Product
Faulty items are to be posted back using Australia Standard Post, with tracking number. Cavallo Equestrian Wa will only pay standard postage for deemed faulty or damaged products returns. Either a exchange of a new replacement product or a refund will be processed, the customer's choice.
If a faulty item has been worn please ensure it is freshly laundered before being returned as unwashed garments cannot be accepted and will be returned to the customer. If the item is no longer in stock, a gift voucher to the value of the original item will be offered instead. We will not refund items that are damaged due to incorrect sizing.
Shows & Pop Up Shops
We accept refunds for purchases made at shows or from pop up shops and are happy to offer an exchange or refund of purchase with the original receipt.
A refund on the product will only be given if the item is in its original condition,unopened,not tried or used and must be returned to our business Without a receipt and or the returned product we are unable to offer an exchange or refund.
Discount Codes, Sale Items & Seconds Sales
Items purchased on Sale or a Discount Code are refundable as long as they are in the sale condition and with tags and original packaging.
Seconds Sales are non refundable,no exchanges and no returns exclusive.
CONTACT
If you have any issues or would like to contact us, please e-mail us at
info@cavalloequestrian.shop
RETURNS ADDRESS
Cavallo Equestrian Wa
P.O.BOX 204
KATANNING
W.A 6317
Australia Post Updates:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates
